Frequently Asked Questions
Orders & Payments
How do I place an order?
Choose from our range of coffees, t-shirts, & other merchandise and add them to your cart. Once ready, click checkout and follow the prompts. We'll send you an email confirmation once your order is placed.
What payment methods do you accept?
We accept the following via PayMongo:
Credit and Debit Cards – Visa, Mastercard
E-wallets – GCash, Grab Pay, Maya
Online Banking – BPI, UnionBank
QR – QRPh
BNPL – billease
Can I change or cancel my order after placing it?
Email us right away at hello@elunioncoffee.com with your name and order number! So long as it hasn't been ground or shipped, we should be able to cancel your order. Due note that refunds might take a week to process.
Shipping & Delivery
Do you ship internationally?
Not yet but we're working on it! Currently, we only service The Philippines via JRS Express.
How much is shipping?
| Package Weight (in grams) | Manila/Luzon | Visasyas/Mindanao |
| 0-500 | 200 | 220 |
| 501-1000 | 240 | 260 |
| 1001-1500 | 280 | 300 |
| 1501-2000 | 320 | 340 |
| 2001-2500 | 360 | 380 |
| 2501-3000 | 380 | 400 |
| 3001-3500 | 430 | 450 |
| 3501-4000 | 480 | 500 |
| 4001-4500 | 530 | 550 |
| 4501-5000 | 580 | 600 |
| 5001-5500 | 630 | 650 |
| 5501-6000 | 680 | 700 |
| 6001-6500 | 730 | 750 |
| 6501-7000 | 780 | 800 |
| 7001-7500 | 830 | 850 |
| 7501-8000 | 880 | 900 |
How long will my order take to arrive?
We usually take 1-3 business days to process your order. Once ready, we pass it on to JRS for shipping. It then takes 5-7 business days for your order to arrive as every order comes from roastery at San Juan, La Union.
Expect delays during holidays!
How can I track my order?
We'll send you a tracking number as soon as your order is shipped. Visit the JRS website and input your tracking number there.
OR # – First 6 digits of the tracking number
BC # – Last 4 digits (1472)
My order came damaged. Can I get a replacement or refund?
Sorry about that! Email us at hello@elunioncoffee.com with a photo of your damaged order and we'll send you a replacement at no added charge provided the items you purchased are still available. If not, we'll issue you a refund!
Coffee Beans
How fresh are your beans?
We believe in giving it a rest! That means all coffees are rested for up to 2 weeks before shipping to make them ready to brew upon arrival. They're best consumed within a month of opening the bag / jar.
What sizes do your coffee jars come in?
We usually offer 2 sizes:
- 100G – Good for 5 cups at 20 grams per cup
- 200G – Good for 10 cups
Note:
We offer all our coffees (blends, single origins) in 100G jars and most in 200G jars depending on harvest for the season.
How should I store my coffee beans?
All our coffees arrive in either jars or vented pouches that are perfectly suitable for storage. Though as with all coffees, expect them to lose gas the longer they're not consumed.
Can I request my beans to be ground?
We always recommend you order wholebean to preserve quality but we understand that not everyone has access to a coffee grinder!
In case you need your coffees ground, we can do so in one of 3 ways:
- Fine – Espresso, Moka Pot
- Medium – Filter, Drip Machine
- Coarse – French Press, Cold Brew
Note: Once your order's ground, it's considered sold and can't be refunded or replaced.
Merchandise
How do I find my shirt size?
Check our size chart on each product page before ordering. We provide 4 measurements as general guidance:
- Body Length – measured from bottom of collar to bottom hem of the shirt
- Body Width – measured from pit to pit
- Shoulder Width – measured from end of each shoulder
- Sleeve Length – measured from bottom hem to seam
It helps to measure your own t-shirts to make sure it fits! Our tees are also 100% cotton unless stated otherwise so best to account for some shrinkage.
What if my shirt doesn’t fit?
Shoot us an email about it via hello@elunioncoffee.com! We'll try our best to accommodate a replacement. If item is out of stock, we can issue you a refund (or gift it to a friend!).
Note: Applies for unworn/unused merchandise only.
Can I return a print or sticker?
If you mail it to us, sure thing! Though shipping tends to cost more than the stickers themselves so maybe just stick them onto somewhere or give it to a friend?